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Medical Assistant-Community Health Worker


San Francisco Bay Area, CA, USA

Job Type

Hybrid - Mix of In-Person and Remote Work

Who We Are

Driven by the core belief that your zip code should not dictate the quality of care you receive, Journey Health is excited to deliver high quality, accessible healthcare in the comfort of the home. Journey Health – a digital health startup based in Oakland, CA – is enhancing access to care for the most vulnerable patients and communities. Our aim is to shift the cadence of care by leveraging digital solutions and emerging technologies to deliver consumer-directed, in-home services.

What You'll Do

The Journey Health Medical Assistant-Community Health Worker (MA-CHW) provides care and administrative services as part of a multidisciplinary care team under the supervision of a clinical practitioner. You will also be a key member in removing barriers that prevent patients from accessing needed care and in supporting them to achieve their care plan goals.

Administer health screenings, diagnostic testing, and treatment procedures under the supervision of a clinical practitioner
Support patient care delivery by preparing laboratory specimens, performing basic laboratory tests, and conducting select clinical procedures to include but is not limited to the administration of medication and vaccinations/injections under the supervision of a clinical practitioner
Assist with other clinical and administrative duties to ensure optimization of the patient experience and management of their care
Conduct telephonic and/or face-to-face outreach with patients to identify social determinants of health impacting patient's health and overall wellness
Coordinate with the patient, caregivers, and other members of the care team as necessary to ensure the care plan is implemented based on patient-directed priorities and goals
Utilize coaching, motivational interviewing, and other evidence-based techniques to support patients in achieving their goals
Identify barriers to achieving targeted clinical or social outcomes, and engage the care team to revise the care plan when necessary
Work with interdisciplinary teams to develop transition plans for patients transitioning from acute or post-acute settings to the home
Utilize technology and digital resources to monitor ongoing care activities
Facilitate, track, and manage referrals to key treatments and services
Document patient-related activities and interactions in electronic medical record or appropriate documentation platformCollaborate with Journey Health’s care management team which includes physicians, nurses, pharmacists, therapists, social workers, community health workers, and medical assistants
Perform other related activities as assigned

What You Need


  • Medical Assistant certification from an accredited school of trainingCommunity Health Worker Certification, or has 2,000 hours working as a CHW (or similar role) in a paid or volunteer position within the previous 3 years and is committed to becoming certified within 1 year of hireExperience navigating the healthcare system (this helps with the idea of hiring from the community)

  • Certification in basic life support (BLS)

  • Demonstrates experience in providing culturally sensitive care and delivering high-quality customer service to diverse communities.

  • Communicates clearly and effectively with team members, clients, and stakeholders.

  • Work independently, make informed decisions, and manage tasks efficiently in a fast-paced environment.

  • Support colleagues, cross-train on diverse job functions, and foster a cohesive, high-performing team.

  • Embrace organizational changes in a dynamic, start-up environment while remaining adaptable and proactive.

  • Proficiency in Microsoft Suite applications (Word, Excel, PowerPoint, Outlook, and Teams)

  • Familiarity with motivational interviewing, clinical documentation, and the healthcare system

Why Journey Health

Patients and caregivers are separated during their most vulnerable moments, providers and clinicians are suffering from burnout, and meaningful health equity continues to be elusive – all while the healthcare industry continues to be challenged with achieving targeted outcome goals. The value equation is broken.

If you’d like to join us on our journey in eliminating healthcare disparities and shifting the cadence of care, please submit your resume and apply online. Thank you for your interest.

Journey Health is an equal opportunity employer and is committed to creating a diverse and inclusive team. All qualified applicants will be considered for employment regardless of race, gender or gender identity, sexual orientation, religion, national origin, disability, age, or veteran status.

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